1. General Policy

We provide travel assistance services for cruise and flight bookings, modifications, and cancellations. Refunds are subject to both our service terms and the policies of the respective airline or cruise provider.

2. Service Fees

• Our service fees are non-refundable once a request has been processed or completed.

• These fees cover consultation, processing, and customer support services provided by our team.

• All applicable fees are clearly communicated before confirmation.

3. Supplier (Airline / Cruise Line) Refunds

• Refund eligibility depends entirely on the airline or cruise line’s fare rules and policies.

• Some bookings may be:

  • Non-refundable

  • Partially refundable

  • Eligible for travel credits instead of cash refunds

We assist customers in submitting refund requests but do not control approval decisions made by the travel supplier.

4. Cancellation Requests

• Cancellation requests must be submitted through our support team.

• Refunds, if applicable, will be processed based on:

  • Supplier rules

  • Time of cancellation

  • Type of ticket or booking

5. Refund Processing Time

• Approved refunds from airlines or cruise providers may take 7–30 business days or longer, depending on the supplier.

• We are not responsible for delays caused by third-party providers.

6. No-Show Policy

• If a customer fails to travel without prior cancellation (“no-show”), refunds may not be available, depending on the supplier’s policy.

7. Changes Instead of Refunds

In some cases, customers may be offered:

• Travel credits

• Date changes

• Alternative bookings

These options are subject to supplier policies.

8. Chargebacks & Disputes

• Customers are encouraged to contact our support team before initiating any chargeback.

• Unauthorized or unjustified chargebacks may result in service restrictions.

9. Important Disclosure

We are an independent travel service provider and are not affiliated with any airline or cruise company. Refund decisions are governed by the respective service provider’s policies.

10. Contact Us

For refund or cancellation requests, please contact:

• Phone: (866) 885-3901

• Email: contact@reservationcruises.us